TV series
Documentary series going behind the scenes at Britain's busiest and biggest international airport - London Heathrow.
Streaming, rental and purchase options
Checked Jul 22, 2026
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Documentary series going behind the scenes at Britain's busiest and biggest international airport - London Heathrow.
Choose an episode, then use the watch options above for the show.
Episode 1
King of the passenger experience, manager Demi, deals with some disgruntled passengers, check-in girls Carrie-Anne and Selina juggle love lives and baggage belts, and border force Bob questions a young Brazilian student.
Where to watch Britain's Busiest Airport: Heathrow
Episode 2
The airport runs at capacity, and the king and queen of Terminal Two, Sue and Demi, cope with the extra load from a closed Gatwick. Meanwhile, border force Bob is back, doing what he does best, protecting Britain's biggest border.
Where to watch Britain's Busiest Airport: Heathrow
Episode 3
Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped object. There's also drama in Terminal 3 for Passenger Experience Manager Harry as he deals with a medical emergency.
Where to watch Britain's Busiest Airport: Heathrow
Episode 4
Flying into Heathrow are an endangered parrot and a polar vortex. Whilst Officers Dave and Terry hunt for a wanted man gone missing on a plane, airside Ian and slicker-for-the-rules Steve battle snow in a blizzard to keep the runways open.
Where to watch Britain's Busiest Airport: Heathrow
Episode 5
Dairy, drugs and dogs headline the visit to Heathrow. On the airfield, Airside Ian goes for a promotion, whilst inside the terminals Queen of T2 Sue saves a musician from missing her concert, wile there's a serious breach in security.
Where to watch Britain's Busiest Airport: Heathrow
Episode 6
Landing at a hectic Heathrow is new Border Force Officer Rob, who is investigating job scams. Meanwhile, the grass is in desperate need of a trim, and we meet duo Sophie and Rachel, who are raving about airside safety.
Where to watch Britain's Busiest Airport: Heathrow
Episode 7
Back with the colourful characters of Britain's Busiest Airport and it's as frenetic as ever. The runway is closed, Heathrow's Starsky and Hutch cordon off a plane full of passengers, and Airside Ian turns detective.
Where to watch Britain's Busiest Airport: Heathrow
Episode 8
Passenger Experience Manager Demi deals with a medical emergency involving all the emergency services, Border Force Rob returns to cross-examine unsuspecting passengers arriving into the UK, and Buggy Driver Carlo is all loved up.
Where to watch Britain's Busiest Airport: Heathrow
Episode 9
A five-star airline gives a top tier performance all about baggage. Plus, Border Force Rob deals with a frozen chicken trying to enter the country, and there's a surprise for passengers flying across to Heathrow's number one European destination.
Where to watch Britain's Busiest Airport: Heathrow
Episode 10
An arresting episode greets viewers this time as Heathrow's boys in blue dash to the gate. Plus, Queen of Passenger Experience Sue sorts out some gents, whilst out on the airfield, Airside Ian shows off his muscles.
Where to watch Britain's Busiest Airport: Heathrow
Episode 11
It's a right royal romp at Heathrow Airport with VIPs oozing out of every terminal. Passenger Experience Manager Sue gets star struck, whilst in Terminal Four, hockey champions try using their gold medals for an upgrade.
Where to watch Britain's Busiest Airport: Heathrow
Episode 12
It's midnight. Airside Ian checks Heathrow's airfield lights before the onslaught of half term. Drugs Dog Cole protects the Border, while officer Estefania pushes passengers through security with a unique handling method.
Where to watch Britain's Busiest Airport: HeathrowEpisode information updated Jul 24, 2026
Joanna LumleyNarrator (voice)
Julie WaltersNarrator (voice)
Paul ThornleyNarrator (voice)
Patricia HodgeNarrator (voice)
Sarah ParishNarrator
Frances BarberNarrator
ITV1United Kingdom
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